Does this provide coverage for Natural Death also?
No, this plan provides coverage for only accidental death.
What is the claim process?
For claims, please call EFU Life Assurance Ltd at UAN 042-111-333-033 or email at Support@mhealth.efulife.com or by post at Claims Department, EFU Life House Plot No 112 8th East Street, DHA Phase 1 Karachi.
Who is covered under this plan? Customer or Driver?
Both the customer and rider are covered under this plan.
When does the coverage start for the passenger?
Coverage will start as soon as the passenger enters the vehicle and the ride is started, till the ride is ended.
When does the coverage start for the driver?
The moment they start their first ride for the day, their coverage for that day starts.
If the customer is not admitted to the hospital, will he get medical reimbursement?
Only in case of accidental medical reimbursements, the customer can show his medical expense slips and get the reimbursement; he does not need to be admitted to the hospital for this reimbursement.
How many Tele-Health consultations are we allowed to use?
You can avail as many Telehealth consultation sessions as many rides you complete. Each ride allows you one session against that ride.
Under what conditions the claim will not be paid?
1. Suicide and attempt to suicide, self-inflicted injury, and illegal act of the customer.
2. Participating in exercises or operations while serving with either the armed or paramilitary forces or while performing any form of police duty.